Michael Rolon

Resume

Work History

Howdy! I’m Michael Rolon – a creative strategist and problem solver with a background in client success, project execution, and digital consulting. I specialize in turning ideas into tangible, high-converting results through a streamlined process.

Digital Consultant

Independent Freelance – Remote

2024-2026

  • Designed and developed WordPress and Webflow based website concepts for service businesses.
  • Created brand identities, landing pages, and customer journey flows.
  • Increased user base of start ups by over 217% through social media campaigns.
  • Managed independent teams under strict timelines and deliverables, increasing overall productivity by 36%.
  • Researched user behavior and optimized brand messaging for clarity and engagement.

Case Manager

Thomas J. Henry Law, PLLC. – Austin, TX

2024

  • Managed a caseload of 140+ clients from onboarding up to case settlement, helping the legal team surpass monthly revenue goals by ~20%, supporting high-value settlements and consistent fee generation.
  • Maintained detailed records and case progress through Salesforce and Advologix CRM systems.
  • Served as primary point of contact between legal team, adverse parties, and client; ensuring consistent communication and timely case progression updates.
  • Identified client issues early and proactively resolved concerns to maintain trust.

Sales Representative

Sunnova Energy, Inc. – Austin, TX

2023-2024

  • Managed and tracked lead pipelines, including qualified prospects and disqualified leads.
  • Maintained accurate CRM records and updated customer interaction data.
  • Educated prospective customers on solar solutions and guided them through decision-making, surpassing monthly quotas by nearly 88%.
  • Built rapport with homeowners and handled objections with a consultative approach.

GIS Editor

Apple, Inc. – Austin, TX

2023

  • Worked closely with cross-functional teams and third-party partners on the Apple campus to improve the city of Austin region on Apple Maps.
  • Analyzed user data to prioritize map corrections regarding construction, lane closures, and expansions while keeping timelines of tickets in mind.
  • Improved data accuracy and user satisfaction metrics across assigned zones.
  • Completed contract with Artech and assigned tasks during employment on the Apple campus.

Education

Texas A&M University

2018-2022

Bachelors of Science in Environmental Geoscience

Involvement: MSC Aggie Leaders of Tomorrow (ALOT), Sophomores Leading and Motivating (SLAM), TAMU Music Club, TAMU Chess Club

An open notebook with sketches and wireframes drawn on its pages, resting on a surface with a soft focus in the background. The pages display various design layouts and diagrams.
An open notebook with sketches and wireframes drawn on its pages, resting on a surface with a soft focus in the background. The pages display various design layouts and diagrams.
Multiple hand-drawn sketches of mobile user interface designs are spread out in a grid pattern. Each sketch contains various UI elements such as buttons, text boxes, images, and icons.
A neatly arranged workspace features a laptop, a UX sketchbook, a keyboard, drawing tools, stencil templates, and wireframe sketches for a mobile app design. The environment appears organized and intended for user experience design work.

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